At Rayners Lane Florist, we are committed to delivering only the freshest, highest-quality flowers to homes and businesses in the Rayners Lane area. Our local reputation is built on trust, satisfaction, and a genuine love for beautiful blooms. Whether you have ordered for a special occasion, a corporate event, or a thoughtful gesture, our fresh flowers guarantee ensures you receive nothing less than excellence.
Even with the utmost care during preparation and delivery, rare circumstances may lead to flowers arriving in less than perfect condition. If your flowers or plants are damaged on arrival or fail to meet expectations of freshness, please notify us within 24 hours of receipt. This allows us to assess and address the issue as quickly as possible. We may request a photo of the affected product to help us understand the concern and improve our service.
We stand behind the quality and longevity of our flowers. Our arrangements are guaranteed to remain fresh for a minimum of five days from delivery if the guidance on care provided is followed. Please ensure you keep flowers away from sources of heat, direct sunlight, and draughts, and refresh water regularly. If you find your flowers do not stay fresh for five days, contact us within this window with details, and we will work to remedy the situation promptly.
Your satisfaction is very important to us. If your flowers arrive damaged, wilted, or do not meet the high standards you expect from Rayners Lane Florist, you are entitled to a full refund or a replacement bouquet. In most cases, the choice is yours – simply let us know your preference when you get in touch regarding your order concern. Refunds are typically processed using the original payment method, while replacements are arranged at a date convenient for you.
Please note that requests made later than five days after delivery may not qualify for full refunds or replacements, as flower freshness may have been affected by factors outside our control. Every case will be handled with care and attention, as part of our local service promise to Rayners Lane customers.
If you wish to make a complaint about any part of our service – whether it’s about flowers, delivery, or another aspect of your experience – we encourage you to get in touch with us directly. We genuinely value feedback and strive to resolve issues fairly and efficiently. When submitting a complaint, please provide as much detail as possible regarding your order and the nature of the problem. Our team will acknowledge your complaint promptly and aim to resolve all matters within a reasonable timeframe, typically within a few working days.
Rayners Lane Florist is proud to be the go-to destination for beautifully fresh flowers in Rayners Lane and the surrounding areas. We are honoured to serve local households, offices, and businesses with dedication, care, and reliability you can count on. Thank you for choosing us as your neighbourhood florist. If you have any questions about our returns, refunds, or complaints policies, please do not hesitate to get in touch. Your happiness is at the heart of everything we do.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
