Welcome to Rayners Lane Florist's online store. By placing an order through our website, you agree to accept the following Terms and Conditions, which govern your use of our online flower delivery service in Rayners Lane and surrounding areas. Please read these carefully before making a purchase. If you do not agree with any part of these terms, please do not proceed with your order.
1.1. In these Terms & Conditions, 'we', 'us', or 'our' refers to Rayners Lane Florist, and 'you' or 'customer' refers to any individual or entity placing an order through our website.
1.2. These conditions apply to all online sales and deliveries provided in Rayners Lane and surrounding areas. When you place an order, you are bound by these Terms & Conditions.
2.1. All orders for flower delivery must be placed using our secure online platform. When you place an order, you warrant that you are legally capable of entering into binding contracts and that all information supplied by you is true, accurate, and complete.
2.2. Upon submitting your order, you will receive an email confirming that we have received your request. Acceptance of your order and completion of the contract between you and Rayners Lane Florist will take place when we send you a second email confirming your order has been dispatched, unless we notify you that we do not accept your order.
2.3. It is your responsibility to check that all details of your order are correct, including recipient details and delivery address. We cannot be held liable for delivery failures due to incorrect information provided by you.
3.1. All products are subject to availability. In the event that we are unable to supply the exact flowers or product you have ordered, we reserve the right to substitute the item with one of equal or greater value and similar style or colour scheme, except where a specific request not to substitute has been made.
3.2. While we strive to accurately display the colours and appearance of our products on our website, actual colours may vary depending on photographic lighting sources or monitor settings.
4.1. All prices are stated in Pounds Sterling and are inclusive of Value Added Tax (VAT) (where applicable) at the prevailing rate.
4.2. Delivery charges will be clearly stated during the checkout process and prior to order confirmation.
4.3. We reserve the right to alter our prices without notice, but confirmed orders will not be affected.
5.1. Payment for orders must be made in full at the time of purchase. We accept most major credit and debit cards, as indicated on our website.
5.2. Payment is processed securely to protect your data. We do not store your credit or debit card details on our systems.
5.3. If we are unable to process your payment, your order will not be accepted, and you will be notified accordingly.
6.1. Deliveries are available throughout Rayners Lane and its surrounding areas, as indicated on our website.
6.2. We strive to deliver flowers on your preferred delivery date. However, delivery times are approximate and cannot be guaranteed, especially during busy periods such as Valentines Day, Mother's Day, or Christmas.
6.3. If the recipient is not available at the time of delivery, we may attempt to leave the flowers with a neighbour or in a safe place, or leave a notice for the recipient to arrange re-delivery or collection.
6.4. It is your responsibility to ensure that someone is available to receive the flowers. We cannot accept responsibility for failed deliveries due to incorrect addresses or absence at the delivery address.
7.1. Orders for fresh flowers can be cancelled or amended up to 24 hours before the scheduled delivery date. After this period, the order may already be prepared and dispatched, and cancellation may not be possible. Please contact us as soon as possible if you need to cancel or change your order.
7.2. In line with consumer protection, cancellations or amendments placed in time will be refunded in full using the original payment method.
7.3. Perishable goods such as flowers are exempt from the standard cooling-off period under UK law, so refunds may not be possible for cancellations made less than 24 hours before delivery.
7.4. In the unlikely event that you are dissatisfied with your order or if there is a quality issue, please notify us within 24 hours of delivery. We may require photographic evidence to process your complaint or arrange for a replacement or refund as appropriate.
8.1. We warrant that our flower arrangements will be of satisfactory quality and fit for purpose at the time of delivery.
8.2. As flowers are perishable and fragile, we recommend recipients follow the included care instructions. We cannot accept responsibility for any deterioration in quality due to mishandling, lack of care, or incorrect storage after delivery.
8.3. Except in relation to death or personal injury resulting from our negligence, our liability to you for any loss or damage related to the order shall be limited to the total price of your order.
8.4. We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control (force majeure). This includes, but is not limited to, adverse weather conditions, strikes, or delivery disruptions.
9.1. We collect only the personal information necessary for processing your order and delivering our products. All data is handled in accordance with the UK General Data Protection Regulation (GDPR) and our privacy policy.
9.2. We will not share your personal information with third parties except as necessary for order fulfilment or as required by law.
10.1. From time to time, we may offer special promotions or discounts. The terms of any such offers will be stated clearly and may be subject to availability or additional terms.
10.2. Promotions cannot typically be combined unless otherwise specified.
11.1. You are responsible for ensuring that any recipient information is correct and complete.
11.2. If the flowers are to be delivered to a hospital, hotel, or business address, it is important to check that flower deliveries are permitted, and to provide all relevant details (recipient name, room/ward number, etc.).
11.3. We are not responsible for failed deliveries due to insufficient or incorrect delivery information.
12.1. Rayners Lane Florist reserves the right to revise these Terms & Conditions at any time. Amendments will be posted on our website and will apply to orders placed after the date of posting.
12.2. It is your responsibility to check our Terms & Conditions regularly for updates.
13.1. These Terms & Conditions and any disputes arising from or related to your order shall be governed by and construed in accordance with the laws of England and Wales.
13.2. Any disputes or claims will be subject to the exclusive jurisdiction of the courts of England and Wales.
14.1. If any part of these Terms & Conditions is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and will not affect the validity and enforceability of the remaining provisions.
14.2. No waiver by Rayners Lane Florist of any breach of these terms shall constitute a waiver of any other or subsequent breach.
15.1. If you have questions about these Terms & Conditions, your order, or require assistance, please refer to the customer service information provided on our website.
15.2. These Terms & Conditions are applicable to all customers across Rayners Lane and surrounding areas who make purchases through our online flower delivery service.
15.3. Your continued use of our website and services will be regarded as acceptance of these Terms & Conditions.
Last updated: [Month Year]
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Rayners Lane, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Rayners Lane.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
